policies and FAQs

Booking Info

Shannon books exclusively through Instagram. Click Here
To book with Reece or guest artists, use our Tattoo Request Form.
Once submitted, we’ll review your request, answer questions, confirm availability, and collect your deposit before securing your appointment.

Arrive on time, rested, fed, and hydrated (eat 2 hours before your session).
Please call if you’re running late — we’ll do our best to accommodate.
If you are pregnant or have recently learned you are pregnant, please reschedule.
Do not arrive under the influence of drugs or alcohol.
Aftercare instructions are provided verbally and in writing after your tattoo.

Shop minimum: $100
Quotes provided after reviewing your request or during a consult.
Larger/more complex tattoos are harder to estimate,
but we’ll give you the best range possible.
Consults are free and can be in-person or by phone.

A $100 non-refundable deposit is required for all appointments.
Deposits apply to the final cost of your tattoo. For multi-session projects, we hold your deposit until the final appointment.
72 hours’ notice required to reschedule. Emergencies may be considered at our discretion.
If you cancel without rescheduling, deposits are valid up to 6 months.

*No Call / No Show = Deposit Forfeit

You must be at least 18 years old with a valid, government-issued photo ID. We do not tattoo minors, even with parental consent.
You’re welcome to bring a friend for support, but please limit it to one guest. Space in the studio is limited, and we want to maintain a calm, focused environment for both artists and clients.
Pain levels vary depending on placement and individual tolerance. Areas with more bone or less muscle tend to be more sensitive. Our artists work with you to make the process as comfortable as possible, and we’ll guide you on breaks if you need them.
Most of our work is by appointment, but we do occasionally have time for same-day tattoos, especially for flash designs. The best way to check availability is to stop by the shop or message us directly.
Tattoos are permanent, but over time, all tattoos naturally fade with age and sun exposure. At Pale Horse, we prioritize solid linework and proper application so your tattoo ages well. Taking care of your skin with sun protection and moisturizer will help your tattoo stay vibrant for years to come. Talk to your artist about their touch-up policy.
We’ll give you both written and verbal aftercare instructions at your appointment. In general, you’ll want to keep the tattoo clean, avoid soaking it (no swimming or hot tubs), and stay out of direct sunlight while it heals. Following the aftercare steps closely helps prevent infection and ensures your tattoo heals crisp and vibrant.